Terms & Conditions
Venus Sales Limited - Terms and Conditions
The following are the terms and conditions (called these Terms") for the sale of goods by us and replace any previous terms and conditions. The Company intends to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify us via our customer services department.
Please read through the Terms carefully before placing your order and then if you are ordering from our website print a copy for future reference.
We may change these Terms from time to time without notice to you. However, any changes will only apply to any subsequent orders received.
Purchasing from our website or catalogues
You must be over 18 to buy anything from us. By purchasing from us you confirm that you are over the age of 18.
The details on our websites are not offers that you can accept.
The contract between us will be formed once we despatch your order to you.
Prior to then we will be under no obligation to supply you with the goods you have ordered.
It is your responsibility to verify that your email address is in proper working order and must assume the risk of all consequences for transmission or operational failures.
Please note that by sending us your order, you agree to us using your personal details in order to supply the goods to you (which may involve passing them on to relevant third parties such as delivery firms). We will ask for your permission if we wish to use your details for any other reason (and you may ask us in writing to remove your details from our system by writing to our address).
The price shall be the price quoted on the website except for when we make an error. If we have made an error, then we will inform you of this as soon after you have placed your order as possible and will tell you the correct price and ask you if you still wish to place your order with us. If we have not heard back from you within 14 days, then we will presume that you did not want to place your order again with us and we will give you a full refund if you have already paid.
You may be required to pay extra for delivery and this charge will be added at the checkout page.
Payment and Delivery
Payment can be made by credit card via our website or by telephone or by credit card, cheque, postal order or cash (if sending cash please send it via recorded delivery or special delivery for your own safety). Please make all cheques payable to "Venus Sales Ltd". Your credit card or debit card will be billed as NoChex Ltd or PayPal.
We will deliver to the address given to us by you at the time you place your order. We aim to despatch all orders within 1 to 3 days. However as with all mail order companies, please allow a little longer for Royal Mail to deliver your order. Therefore please allow 28 days for delivery.
Nominated delivery day will be despatched on the appropriate day to ensure delivery on your choice of day.
Saturday delivery will be despatched on the appropriate day to ensure delivery on your choice of day.
We reserve the right to refuse to deliver to any address other than the billing address, however in the majority of cases we will deliver to the delivery address the customer has requested.
If an incorrect or incomplete delivery address is given, for example the wrong postcode, we will send the order to the billing address as given to our payment services provider.
All claims for shortages and damages must be reported to our customer service department within 14 days of receiving the goods. This does not affect your statutory rights as a consumer.
Orders are despatched from our warehouse Monday to Friday.
Availability of goods you order
If we are unable to provide you with the goods you have ordered, you will be contacted as soon as possible at which point you will be offered the choice of accepting substitute goods of equivalent value or a complete refund of any sums that you have paid.
Cancellation and Return
We are dedicated to delighting you with your lingerie or sex toy purchase and the service we offer. However, due to the nature of the products we sell we only accept returns on items that are faulty, which of course we will be happy to exchange. For intimate clothing we reserve the right to refuse the return of clothing if it appears it has been tried on next to the skin. We will obviously exchange goods where the incorrect size has been purchased.
We reserve the right not to refund our standard shipping charge if items are returned for refund.
Please remember that you have a duty of care with any goods that are in your possession which you intend to return. We therefore recommend that you ensure all returns are made with the original packaging to insure that the product is not damaged. If an item is returned for exchange (i.e. a different size) any tags should be left on the item. Failure of this may result in an excess charge being made to cover the repackaging costs and any loss in value of the item.
Please visually check all latex garments, to ensure that they approximate to your size before trying them on, as if they are too small they may split and the garment then becomes non-refundable.
Should you choose to return an item to us we recommend that you send it Recorded Delivery to ensure its safe return. Please include an explanation for the return of the items in the package to limit any delay.
We aim to despatch all orders within 1 to 3 days. However as with all mail order companies, please allow a little longer for Royal Mail to deliver your order. Therefore please allow 28 days for the delivery of your order. If we are not able to do so, then we will inform you and you may, if you wish, cancel the contract and we will fully reimburse you.
We will not be under any liability to you for any delay or failure to deliver if the same is wholly or partly caused directly or indirectly by circumstances beyond our reasonable control.
We strongly suggest that, upon receipt, you inspect the goods and advise us if the delivered goods are not what you ordered or are faulty.
We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents ii) such loss or damage is not a reasonably foreseeable result of any such breach iii) any increase in loss or damage results from breach by you of any of these Terms.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).
As a consumer, you have certain rights by law regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These terms and conditions shall not affect those rights.
We may request signed confirmation of International (i.e. non United Kingdom) orders. We shall advise you of the need for this when we receive you order. We will ask for this signed confirmation via email using a PDF file. This will only be needed on high value International orders, the value of which is at our descretion (currently over £100).
If you decide not to give us signed confirmation of the order then a refund will be made minus a handling fee of 2.25% of the order value. This is solely to cover the costs of the financial transaction, where our payment services provider will make a charge for the original transaction and a charge for the refund.
International orders will only be delivered to the billing address.
Waste Electrical and Electronic Equipment Directive (WEEE)
You can now recycle your old electricals with us.
If you're buying a new electrical item, we will recycle your old one for free
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items.
We offer our customers a free 'Take Back' on their old electrical and electronic equipment (EEE). This is done on a like-for-like basis. For example, if a customer purchases a vibrator from us they can only return an old vibrator back to us. You have 28 days in which to return the old item to us. We are an online only company and so you are responsible for any postage costs incurred returning the item to us.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.
The benefit of any contract entered into with us is personal to you and only you can enforce the contractual terms.
If any provision of the Terms is unenforceable this will not stop the rest of the provisions from being enforceable.
Relevant United Kingdom law will apply to any contracts between us.
Definitions"you" and "your" means the person, firm or company who enters into a contract with us.
"us", "our" and "we" means Venus Sales Limited.
"working day" means Monday to Friday inclusive.